Returns & Exchanges
At mCaffeine, we strive to provide you with a refreshing experience, but if you are not satisfied with your purchase, you can return or exchange products within 15 days of delivery. Please ensure that the items are unused, in their original packaging, and accompanied by the invoice.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Inspection
Pack the products securely; our courier partner will conduct a brief on-the-spot inspection before collecting the package from your doorstep.
Processing
Once the returned package reaches our warehouse, it undergoes a final quality check to ensure the seal is intact and the product is unused.
Refund or Replacement
After approval, your replacement will be dispatched or your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing